Privacy Policy

TigerPro Solar (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (https://tigerprosolar.com) or use our services.

1. Who We Are

TigerPro Solar is a solar company that sources, sells, installs, and maintains solar products and systems for individuals and businesses. Our website address is: https://tigerprosolar.com

2. What Personal Data We Collect and Why

a) Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized hash of your email address may be sent to the Gravatar service to check if you’re using it. After approval, your profile picture becomes publicly visible with your comment.

b) Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site may download and extract location data from these images.

c) Cookies

We use cookies to enhance your experience:

• If you leave a comment, you may opt in to saving your name, email, and website in cookies (for convenience). These last for one year.
• If you visit our login page, a temporary cookie is set to check if your browser accepts cookies—discarded when the browser closes.
• When you log in, several cookies save your login info and display preferences. Login cookies last two days; display settings last one year. Selecting “Remember Me” keeps you logged in for two weeks.
• If you log out, the login cookies are removed.
• When you edit or publish content, a cookie with no personal data is stored (expires in one day).

d) Embedded Content from Other Websites

Articles or posts on this site may include embedded content (videos, images, articles, etc.). Embedded content from third-party sites behaves just as if you visited their website. These sites may collect data about you, use cookies, track your interaction with embedded content, and monitor if you’re logged in to their site.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries and provide customer service.
• Process orders and deliver solar products or services.
• Send updates, marketing communications (if opted in), and administrative messages.
• Improve the functionality and user experience of our website.
• Comply with legal or regulatory obligations.

4. Who We Share Your Data With

We do not sell your personal data. However, we may share it with:

• Service Providers (e.g., installers, delivery agents, or payment processors) as needed to fulfill services.
• Security & Legal Authorities, where required to comply with law or protect our rights.

If you request a password reset, your IP address will be included in the reset email.

5. How Long We Retain Your Data

• Comments and their metadata are retained indefinitely to recognize and auto-approve follow-up comments.
• For registered users (if any), we store the personal information provided in their user profiles. Users can view, edit, or delete their information at any time (except the username). Website admins can also access and edit user data.

6. What Rights You Have Over Your Data

If you have an account on our site or have left comments, you may request:

• An exported file of the personal data we hold about you.
• That we erase any personal data we hold about you, excluding data required for legal, administrative, or security purposes.

To request access or deletion, email us at [sales@tigerprosolar.com].

7. Where Your Data Is Sent

Visitor comments may be screened using an automated spam detection service.

8. Data Security

We take the security of your information seriously. We use secure servers, encrypted connections, and other industry-standard precautions to protect your data.

9. Third-Party Services

Our site may link to or integrate third-party services. We are not responsible for their privacy practices. Please review their policies before engaging with their content.

10. Updates to This Policy

We may revise this Privacy Policy occasionally. Changes will be posted on this page with an updated date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this policy or how we handle your data, contact us:

📧 Email: sales@tigerprosolar.com
📞 Phone: +256752722411
📍 Address: Kampala, Uganda